At HomeFixzy, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.
1. Information We Collect
We may collect and process the following data about you:
- Contact Information: Name, address, email, phone number when you book our services
- Location Data: Latitude/longitude for service delivery purposes
- Technical Data: IP address, browser type, device information, and website usage patterns
- Transaction Data: Details about services you have booked through our platform
- Communication Data: Records of correspondence when you contact our support
2. How We Use Cookies
Cookies help us provide a better experience on our website:
- Essential Cookies: Necessary for website functionality and service bookings
- Performance Cookies: Help us understand how visitors use our site (via Google Analytics)
- Preference Cookies: Remember your preferences for future visits
You can control cookies through your browser settings, but this may affect website functionality.
3. Use of Your Information
We use your personal data to:
- Provide and manage the services you request
- Process payments and send service confirmations
- Improve our website and services
- Send important service-related communications
- Prevent fraud and ensure website security
- With your consent, send marketing communications about our services
4. Data Security
We implement appropriate security measures including:
- Secure servers with firewalls
- Encryption of sensitive data
- Limited access to personal information
While we take precautions, no internet transmission is 100% secure. We cannot guarantee absolute security.
5. Data Sharing
We only share your data when necessary:
- With service professionals to fulfill your bookings
- Payment processors to complete transactions
- When required by UAE law or legal processes
- To protect HomeFixzy rights or safety
We never sell your personal data to third parties.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt-out of marketing communications
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at privacy@homefixzy.com.
7. Payment Information
All payment transactions are processed through secure third-party providers. HomeFixzy does not store your credit/debit card details. Payment information is encrypted during transmission.
8. Policy Updates
We may update this policy periodically. The updated version will be posted on our website with a revised effective date. We encourage you to review this policy regularly.
9. Contact Us
For questions about this privacy policy or your personal data, please contact:
Email: privacy@homefixzy.com
Address: [Your Company Address, Dubai, UAE]
Effective Date: August 4, 2025